Fuji Xerox Ranked Highest in J.D. Power Asia Pacific Color Copier Customer Satisfaction Study for Two Consecutive Years

Sep 15, 2011 TOKYO, — Fuji Xerox Co., Ltd. was ranked highest for two consecutive years in the 2011 Japan Color Copier Customer Satisfaction Index Study(SM), which was released on September 1 by J.D. Power Asia Pacific, Inc., a global marketing information service company. Fuji Xerox received the highest scores in all three evaluation factors: products, sales response and maintenance services. The high evaluations not only for the products but for the human services led to the overall No.1 position. In the study results, J.D. Power Asia Pacific reported that one of the customer activities that will be necessary in the future is proposing customized solutions for customer problems, taking into account the customer's cost cutting needs, line of business and usage environment. Fuji Xerox is aiming to provide quality solutions and services that meet customers' management challenges including enhancement of their business efficiency and information security, while providing products and customer support worthy of the evaluation.